Shipping Policy

Thank you for shopping with Loomi Silk.

We are committed to processing and shipping your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1-2 business days.
During holidays, promotions, or new product launches, processing times may be slightly longer.
For gifting, we recommend ordering 10-15 days in advance.

International Shipping

Loomi Silk offers worldwide delivery. We offer free international shipping on orders over CAD $150. For orders below this amount, a flat shipping fee of CAD $20 applies to all international destinations.

For Canada, we offer free standard shipping on orders of CAD $99 or more. Orders under CAD $99, a flat shipping fee of CAD $10 will be charged at checkout.

Estimated Delivery Times

Canada: 2–7 business days
United States: 4–10 business days
United Kingdom: 6–10 business days
European Union: 7–12 business days
Australia: 7–12 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours for tracking information to become available.

Packaging

Most items are delicately wrapped in tissue and presented in a signature Loomi Silk box, suitable for gifting. Some products may ship in standard packaging without a gift box-please refer to individual product descriptions for details. Gift packaging is available upon request; please add a note at checkout.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

Loomi Silk is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at:

Email: info@loomisilk.com

We will work with the shipping carrier to help locate your package whenever possible.

Customs & Duties

All applicable import duties and taxes are calculated and collected at checkout based on standard customs rates. Loomi Silk will handle the customs clearance process on our end.

In the event that additional duties, taxes, or import fees are required by local customs beyond the amount collected at checkout, these charges will be the responsibility of the customer.

If you have any questions or encounter any issues, please contact us at info@loomisilk.com.

Order Cancellation

You may cancel your order free of charge before it is shipped. Once your order has been shipped, cancellation is no longer available. After your order has been delivered, you may request a return according to our Return Policy. Customers are responsible for any return shipping costs unless the item received is defective or incorrect.

Contact Us

If you have any questions regarding shipping, please contact us at: